Welcome to MedicalSuite
MedicalSuite is the software your clinic uses to run its day-to-day work — one place for:
- People who contact you → Enquiries and Conversations
- Your patients → their records, documents, and health readings
- Appointments → booking, calendars, reminders, and video consultations
- Money → membership plans, invoices, and card payments
- Your website → booking forms and referral forms patients fill in online
This Help Center explains every feature, step by step, in plain language. No technical knowledge needed — if you can use email, you can use MedicalSuite.
How to use this Help Center
- Search — the search bar at the top is the fastest way. Type what you want to do, e.g. "cancel appointment".
- Browse — the left sidebar mirrors the app: each section here matches a menu item in MedicalSuite.
- Every guide follows the same pattern: what the feature is, where to find it, steps to do it, and answers to common questions.
Where should I start?
| You are… | Start here |
|---|---|
| Brand new to MedicalSuite | Logging in, then Finding your way around |
| Front desk / reception | Managing enquiries, Booking an appointment, Conversations inbox |
| A doctor | My Calendar and the rest of the Doctor Portal section |
| The clinic administrator | Integrations, plus everything above |
Still stuck?
If a guide doesn't answer your question, ask your clinic administrator first — they control settings and user access. For anything else, contact MedicalSuite support.